Who can I complain about?

You may make a complaint about the conduct of any regulated Financial Service Provider in Ireland. The Provider must be registered and authorised by the Central Bank to operate in Ireland. To see if the Provider you wish to complain about is registered with the Central Bank, please check the Central Bank of Ireland's Registers

Financial Services Providers include:

  • Banks
  • Building Societies
  • Insurance Companies
  • Credit Unions
  • Mortgage, Insurance and other credit intermediaries
  • Stockbrokers
  • Money Lenders
  • Bureaux de Change
  • Hire Purchase providers
  • Health insurance companies
  • Retail Credit Firms
  • Home Reversion Firms

Freedom of Services Providers:

Some Companies operate in Ireland on what is known as a ‘Freedom of Service Basis’. This means that their head office is based in another E.U  country. Where a complaint is submitted to this office regarding a Provider which operates here on a ‘Freedom of Service Basis’ the matter is referred to the relevant Ombudsman Scheme in that Country.

To find details of the relevant Ombudsman Scheme in another E.U country please check the Financial Dispute Resolution Network.