Can I Make a Complaint?
Quick guide: How we handle complaints (PDF)
This office may investigate complaints made by eligible consumers against regulated Financial Service Providers.
You may submit a complaint if you are:
- A private individual – personal policy/account holder
- A limited company
- Sole Traders
- Trusts
- Clubs
- Charities
- Partnerships
All complaints falling into categories 2-7 will need to submit the following with your application for the purpose of establishing the Financial Services Ombudsman’s jurisdiction on this matter.
- Name and registered number (if applicable)
- The annual turnover for the financial year prior to which the complaint is made to the Financial Services Ombudsman's Bureau;
- A copy of the last set of audited financial statements;
- A Complaint Form signed by two or more directors (if applicable).
You may not submit a complaint if :
- You are a limited company with an annual turnover of more than €3,000,000
- Your complaint is against a third party insurer i.e. if you are in a road traffic accident and have a complaint about the handling of your claim by a third party’s insurance Provider. This is due to data protection issues.
Important
- One party of a joint policy/account – the second joint policy/account holder will need to be notified of the Complaint and sign the Complaint Form
- If the complaint is on behalf of a deceased person’s Estate – the Estate will need to submit a Grant of Probate or Letter of Administration to establish your legal entitlement to bring a complaint to this office before we may proceed.