An oral hearing may be necessary where there is an issue of fact in dispute between you and the Provider which we can not resolve fairly without hearing you both.
An oral hearing is not required in every case.
In the course of reviewing the evidence the Ombudsman will consider whether an Oral Hearing is necessary. It is solely at the Ombudsman’s discretion to decide whether to hold an Oral Hearing. If an oral hearing is held then the oral evidence given under oath at that hearing will be reviewed together with the documentary evidence and a Finding will be issued to both parties.
Where an oral hearing is not deemed to be necessary a Finding will issue to both parties after all the evidence has been reviewed in full.