Oral hearing

Oral Hearings

  • In the course of reviewing the evidence the Ombudsman will consider whether an Oral Hearing is necessary. It is solely at the Ombudsman’s discretion to decide whether to hold an Oral Hearing. If an oral hearing is held then the oral evidence given under oath at that hearing will be reviewed together with the documentary evidence and a Finding will be issued to both parties.
  • Where an oral hearing is not deemed to be necessary a Finding will issue to both parties after all the evidence has been reviewed in full.
  • Oral Hearing Guidelines


  • The Finding of the Financial Services Ombudsman is legally binding on both parties, subject only to appeal by either party to the High Court. A party has 21 calendar days from the date of the Financial Services Ombudsman’s Finding in which to appeal to the High Court.

High Court Appeals