Who can the Ombudsman help?

All personal customers of financial services.
Limited Companies with turnovers of less than €3 million.
Charities, club trusts and partnerships.

Refer your complaint to the Ombudsman setting out the cause of your complaint. Complaints can be referred online or by downloading our printable forms.
CD and Braille versions of our leaflet and complaint form are available on request.

Which financial service providers may be subject to investigation by the Ombudsman?

Banks
Building Societies
Insurance Companies
Credit Unions
Mortgage, Insurance and other credit intermediaries
Stockbrokers
Pawnbrokers
Money Lenders
Bureaux de Change
Hire Purchase providers
Health insurance companies
Retail Credit Firms
Home Reversion Firms

Annual Report 2009 (English Version - PDF)
Tuarascáil Bhliantúil 2009 (Irish Version - PDF)

Welcome

Welcome to the Financial Services Ombudsman's website. We are a statutory body set up under the terms of the Central Bank and Financial Services Authority of Ireland Act 2004 (Section 16 and schedules 6 and 7).

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant.

We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.

William Prasifka
Financial Services Ombudsman

26 May 2010: The Role of the Financial Services Ombudsman
15 February 2010: Appointment of Financial Services Ombudsman
04 January 2010: Appointment of interim Financial Ombudsman

Press Archive

Financial Services Ombudsman

Location Map:

View the entire map.

3rd Floor, Lincoln House,
Lincoln Place,
Dublin 2

Lo Call: 1890 88 20 90
Tel: +353 1 6620899
Fax: +353 1 6620890

Public Office Hours
10.00hrs - 13.00hrs
14.00hrs - 17.00hrs

Email your enquiries to: enquiries@financialombudsman.ie