Who we are
The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant. We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.
Who can the Ombudsman help?
- Personal customers of financial services
- Limited Companies with turnovers of less than €3 million
- Charities, club trusts and partnerships
Which financial service providers can the Ombudsman investigate?
- Building Societies
- Insurance Companies
- Credit Unions
- Health insurance companies
- Money Lenders
- Bureaux de Change
- Hire Purchase providers
- Mortgage, Insurance & other credit intermediaries
- Retail Credit Firms
- Home Reversion Firms
I have a complaint
What should I do first?
You need to make a formal complaint to your financial services provider before making a complaint to this office.
Around 20% of cases referred to this office are settled to the complainant’s satisfaction prior to the case going to formal investigation.
Not sure if you can submit a complaint? Find out the answers to your questions below.
Learn about the procedure for the investigation of a complaint and how we reach a decision.