Who we are

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant. We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.

Who can the Ombudsman help?

  • Personal customers of financial services
  • Limited Companies with turnovers of less than €3 million
  • Charities, club trusts and partnerships

Which financial service providers can the Ombudsman investigate?

  • Banks
  • Building Societies
  • Insurance Companies
  • Credit Unions
  • Stockbrokers
  • Health insurance companies
  • Money Lenders
  • Bureaux de Change
  • Hire Purchase providers
  • Mortgage, Insurance & other credit intermediaries
  • Retail Credit Firms
  • Home Reversion Firms

I have a complaint

What should I do first?

You need to make a formal complaint to your financial services provider before making a complaint to this office.

Around 20% of cases referred to this office are settled to the complainant’s satisfaction prior to the case going to formal investigation.

Helpful information when making a complaint to the provider

Eligibility

Not sure if you can submit a complaint? Find out the answers to your questions below.

Review Process

Learn about the procedure for the investigation of a complaint and how we reach a decision.

Application

How to submit your complaint if it has not been resolved with your financial services provider.