Who can the Ombudsman help?

All personal customers of financial services.
Limited Companies with turnovers of less than €3 million.
Charities, club trusts and partnerships.

Refer your complaint to the Ombudsman setting out the cause of your complaint. Complaints can be referred by downloading our printable forms.
If you would like us to send you a Complaint Form please request one here
CD and Braille versions of our leaflet and complaint form are available on request.

Annual Report 2010

Annual Report 2010 (English Version - PDF)

Tuarascáil Bhliantúil 2010

Tuarascáil Bhliantúil 2010 (Irish Version - PDF)

Read this before making a complaint/Query
(PDF Document, 278KB)

Which financial service providers may be subject to investigation by the Ombudsman?

Banks
Building Societies
Insurance Companies
Credit Unions
Mortgage, Insurance and other credit intermediaries
Stockbrokers
Pawnbrokers
Money Lenders
Bureaux de Change
Hire Purchase providers
Health insurance companies
Retail Credit Firms
Home Reversion Firms

FINDINGS OF THE FINANCIAL SERVICES OMBUDSMAN ARE LEGALLY BINDING.
CLICK HERE FOR STATEMENT OF 24 NOVEMBER 2011 SENT TO TV3

Welcome

Welcome to the Financial Services Ombudsman's website. We are a statutory body set up under the terms of the Central Bank and Financial Services Authority of Ireland Act 2004 (Section 16 and schedules 6 and 7).

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant.

We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.

William Prasifka
Financial Services Ombudsman